Effective Date: February 9th, 2025

Welcome to WholeLeaf (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://wholeleafmarket.com/ (the “Site”) and use our services to purchase or sell indoor house plants. By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect various types of information in order to provide and improve our services, including:

a. Personal Information

When you create an account, make a purchase, or contact customer support, we may collect the following information:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely through third-party payment processors)

b. Transaction Information

  • Details of purchases and sales, including order history, payment confirmations, and refund details.
  • Information regarding preferred payment methods and transaction statuses.

c. Technical Information

  • IP address and browser type
  • Device type, operating system, and screen resolution
  • Website usage data, including pages visited, time spent on pages, and referral sources
  • Cookies and tracking technologies to improve functionality and personalize content

d. User Content

Communications sent to customer support, including emails and chat logs.

2. How We Use Your Information

We use the information collected to:

  • Process transactions and fulfill orders efficiently.
  • Verify customer identity and prevent fraudulent activities.
  • Provide customer support and respond to inquiries in a timely manner.
  • Enhance and improve our website, services, and user experience.
  • Send order confirmations, shipment tracking, and account updates.
  • Offer promotional messages and newsletters (with your explicit consent).
  • Monitor site security and detect unauthorized activities.
  • Enforce our terms and conditions.
  • Comply with applicable laws and regulations.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

a. Service Providers

We may share your data with third-party vendors that assist in processing payments, fulfilling orders, providing analytics, marketing services, and offering customer support.

b. Legal Compliance

We may disclose your information to governmental or regulatory authorities if required by law or if we believe it is necessary to protect our rights, property, or safety.

c. Business Transfers

In the event of a merger, sale, or acquisition, your personal data may be transferred as part of the business transaction. We will notify you before such a transfer occurs.

4. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill orders and provide services.
  • Support market analytics for WholeLeaf users and or WholeLeaf employees
  • Comply with legal obligations.
  • Resolve disputes and enforce agreements.

If you request the deletion of your account, we will remove your data only if requested, but not if it conflicts with legal obligations, disputes and or agreements. 

Historical activity will be kept permanently to support market analytics, but data will remain anonymous and never tied to a specific individual’s personal information other than potentially demographics.

5. Your Choices and Rights

You have the right to:

  • Access, correct, or delete your personal information.
  • Opt out of receiving marketing emails by using the unsubscribe link.
  • Restrict or object to the processing of your data in certain circumstances.
  • Manage cookies and tracking preferences via browser settings.

To exercise these rights, contact us at wholeleafco.2024@gmail.com.

6. Security Measures

We implement strong security measures, including:

  • Encryption of sensitive information during transmission.
  • Secure servers and restricted access to personal data.
  • Regular monitoring of our systems to prevent breaches.

Despite our efforts, no online service can guarantee complete security. Users should take precautions to protect their login credentials.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and collect usage data. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: WholeLeaf Co
Email Address: wholeleafco.2024@gmail.com
Business Address: PO 10186, Bainbridge Island, WA 98110