Effective Date: February 9th, 2025

Welcome to WholeLeaf (“Marketplace”, “we”, “us”, “our”). By accessing or using our website, services, and platform (“Services”), you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our Marketplace.

1. Acceptance of Terms

By registering, browsing, or making a purchase, you agree to these Terms & Conditions, our Privacy Policy, and any additional policies referenced herein. If you do not agree, please do not use our Services.

2. Eligibility

There are no age restrictions for using our services, but we recommend that all minors using our services be supervised by a legal adult
If you are using our Services on behalf of a business or organization, you represent that you have the authority to bind them to these Terms.

3. Account Registration & Responsibilities

You must provide accurate, current, and complete information during account creation.
You are responsible for maintaining the confidentiality of your account credentials and are liable for all activities under your account.
You agree to notify us immediately of any unauthorized use of your account.
Multiple accounts by the same user without explicit approval are prohibited.

4. Product Listings & Transactions

Our Marketplace connects buyers and sellers of indoor house plants.
Sellers must ensure that all product listings are accurate, detailed, and comply with applicable laws, including plant import/export restrictions and endangered species protections.
The Marketplace does not assume liability for the quality, safety, or legality of products listed by third-party sellers.
Sellers are prohibited from listing counterfeit or mislabeled plants or products.
Buyers acknowledge that plant growth and condition may vary due to environmental factors.

5. Order Processing & Payments

Buyers must provide accurate shipping and payment information to complete a transaction.
Payments are processed securely via our third-party payment gateway, and we do not store payment details.
Orders are considered confirmed only after successful payment processing.
We are not responsible for order cancellations due to payment failures.

6. Shipping & Delivery

Sellers are responsible for properly packaging and shipping plants to ensure their safe arrival. This includes providing weather protection as needed (ie. heat packs) during potentially anticipated weather conditions that could impact any products being sold
Shipping times are estimates and may vary due to external factors such as weather conditions, carrier delays, or regulatory inspections.
Buyers must provide accurate shipping details; incorrect addresses may result in delays or lost shipments.
Risk of loss and damage passes to the buyer upon delivery, except where a seller has explicitly stated otherwise in their policy.
If the product is lost in transit by the carrier, it is the sellers responsibility to resolve the problem with the carrier. If a resolution is not made within 10 days of a reasonable understanding that there was a carrier problem, then the seller is required to refund the buyer inclusive of fees and or tax.

7. Returns, Refunds & Disputes

Returns are not accepted at this time.
If a plant arrives damaged or significantly different from the description, buyers must notify the seller within 48 hours with photographic evidence.
Refunds will be issued at the seller’s discretion or per Marketplace dispute resolution policies.
If a dispute arises between a buyer and seller, both parties must attempt resolution before escalating to Marketplace support.

8. Prohibited Conduct

You agree not to:

Violate any local, state, federal, or international laws.
Use the Marketplace for fraudulent, deceptive, or misleading transactions.
Post false, misleading, or inappropriate content.
Engage in harassment, abusive behavior, or harmful activities against other users.
Attempt to manipulate pricing, reviews, or feedback for personal gain.
Introduce malicious software, bots, or engage in activities that disrupt our platform.

9. Intellectual Property & Content Ownership

All content on the Marketplace, including logos, designs, text, and graphics, is the property of WholeLeaf or its licensors. Unauthorized use is prohibited.
Sellers retain ownership of their product images and descriptions but grant the Marketplace a worldwide, non-exclusive, royalty-free license to use and display such content for promotional purposes.

10. Dispute Resolution & Liability Limitations

Any disputes between buyers and sellers should be resolved amicably.
If a resolution cannot be reached, Marketplace support may provide mediation but is not obligated to take action.
Any legal disputes arising from these Terms shall be governed by the laws of Delaware.
We are not liable for any damages arising from your use of the Marketplace, including lost profits, data loss, or personal injury.
Please refer to our Dispute Resolution Policy for more details

11. Termination & Suspension of Accounts

We reserve the right to terminate or suspend accounts that violate these Terms, engage in fraudulent activities, or otherwise disrupt the Marketplace.
Users whose accounts are terminated due to violations will not be entitled to refunds or compensation.
We reserve the right to refuse service to any user at our discretion.

12. Modifications to Terms & Conditions

We may update these Terms at any time, with or without prior notice.
Changes will be posted on our website, and continued use of the Marketplace constitutes acceptance of the updated Terms.
If significant changes are made, we will notify users via email or platform notifications.

13. Privacy Policy & Data Protection

Your use of our Marketplace is also governed by our Privacy Policy, which outlines how we collect, use, and protect your data.
We comply with applicable data protection regulations, including GDPR and CCPA where applicable.

14. Contact Information

For questions or concerns regarding these Terms, please contact us at: WholeLeaf Co
Email Address: wholeleafco.2024@gmail.com
Business Address: PO 10186, Bainbridge Island, WA 98110